Install Coordinator
Company: Rite-Hite Company
Location: Yorba Linda
Posted on: April 16, 2024
Job Description:
Job Category:Customer Service & Contact Center
OperationsSchedule:Full timeJob Description:PURPOSE AND SCOPE To
coordinate all installation and planned maintenance activities
within 1 to 5 service branches ensuring the customer's needs are
met in an efficient and timely manner while maximizing Technician
efficiency / productivity and maintain district
profitability.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily:
- Creation of new work orders and other work records with all
necessary information to complete work
- Efficient scheduling and coordination of installation and PMP
work through completion.
- Deliver friendly and efficient service to customers.
- Receives incoming requests for installation, screens them,
gathers required information, and, following established rules,
determines if we can accept the request or if additional steps
(such as involvement of sales representative or Installation
Manager) are required. As needed, directs information to the sales
representative, Installation Administrator, and Installation
Manager.
- Secures Purchase Order for incoming installation work as
required by established standards and customer requirements.
- Reviews work order for prevailing wage requirements. If work
requires prevailing wage, looks up and records applicable
prevailing wage and fringe adder.
- Creates job number, prepares and maintains Work Order Records
for installation and generate necessary work packages using company
systems and processes.
- Schedules and dispatches Technicians for installation, repair,
and PMP jobs to best meet customer's requirements. Scheduling is
done in coordination and consultation with the Installation Manager
with a goal of maximizing customer satisfaction for timely
completion while also maximizing Technician efficiency /
productivity and maintaining district profitability. This includes
assessing likely time requirements to complete the job, skills of
available Techs, and planning the most efficient routing of
Technicians to accomplish the work on hand. Adjusts schedules as
needed due to absences, changing customer requirements, and
incoming emergency service calls.
- Tracks and updates progress of jobs through completion,
monitoring to ensure the job is not being held up from completion
unnecessarily. Gets sales representative, Installation
Administrator, Administrative Manager, and Installation Manager
involved as needed to address any problems hindering the completion
and closure of the job.
- Upon completion of work, reviews work order, ensures correct
prices and costs have been applied, reviews job notes, and closes
job, releasing it to be invoiced by the Installation
Administrator.
- Reviews time reports for zone Installation Technicians for
accuracy and completeness, getting Installation Manager involved as
needed. Ensures Techs are paid correctly for time worked and time
worked is correctly billed to work orders.
- Issues credit rebills, as needed and directed.
- Backs up other Installation Coordinators as needed, and assists
Installation Administrators and Installation A/R Specialists as
directed and as time allows.
- Provide back-up administrative support within the office
including answering phones, filing, preparing quotes, typing of
general correspondence, etc.
- Other duties as assigned.EDUCATION and/or EXPERIENCE The
successful individual will process:
- A high school diploma or GED.
- Computer skills
- 10-key calculator skills
- excellent organizational ability
- professional phone skills.
- Prior scheduling experience is preferred.KNOWLEDGE / SKILL
REQUIREMENTS:The ideal individual will demonstrate:
- Ability to read and comprehend simple instructions, short
correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
organization.
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
- Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations.SUPERVISORY RESPONSIBILITIES:This role will
not have supervisory responsibilities.Company Description:Arbon
Equipment - A Rite-Hite Company is the global leader in the
manufacture and distribution of industrial loading dock and door
equipment. Our innovative products and world class sales
organization ensure solid, consistent growth, both for our company
and our staff. We are always looking ahead to develop innovative
new products and services to improve our customers' safety,
security, and productivity.We Offer:Arbon Equipment - A Rite-Hite
Company provides competitive compensation and a comprehensive
benefits package with medical, dental, and vision coverage along
with life and paid medical leave. We also provide a retirement
savings plan that combines 401(K) with company match and profit
sharing. Paid holidays, vacation, and up to five paid personal/sick
days per year round out the package.Rite-Hite is an Equal
Opportunity/Affirmative Action employer offering a drug free
workplace for our customers and employees.
Keywords: Rite-Hite Company, Palm Desert , Install Coordinator, Other , Yorba Linda, California
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