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Optical Associate

Company: U.S. Vision
Location: Palm Desert
Posted on: May 3, 2021

Job Description:

## Overview

**About US Vision**

US Vision is one of the largest eyewear companies in the United States. We have been engaged in the retail optical business since 1967, including the operation of the optical shops in top JC Penney department stores throughout the country. We are one of the largest independent operators of optical stores in host retailers in store count and the first in terms of the number of brands. We are in almost every state and have direct access to _Made in America_ state-of-the-art manufacturing. By improving our customers' quality of vision, we improve their quality of life.

We value diversity and an inclusive, accessible workplace and an Equal Opportunity Employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. US Vision is a Drug-Free work environment. We participate in the E-Verify program.

**About the role**

The Optical Associate supports the operation, sales and organization of the store and delivers excellence as an optical expert in the store. He / she is customer-centric, self-motivated, organized, detail-oriented, a good communicator, and reliable with abilities to multi-task while working in a busy store environment. The optical associate is responsible for driving sales and creating positive experiences and value for our patients by ensuring all patients and customers receive the highest quality of associate engagement, service and care.

Eyewear is more than just clear vision; it is also a fantastic opportunity to express one's individuality. If this is something you are excited about, we look forward to receiving your application / resume!

## Responsibilities

**What you'll do:**

* Support all store operations, customer engagement, company policies and procedures effectively to achieve store goals * Engage with all customers, associates and doctors with professionalism and respect and contribute to a positive environment * Promote fashion eyewear and optical knowledge to fulfill customer eyewear needs * Engage with and seek out customers within our store and host store to drive sales * Be accountable to achieve personal and store goals to contribute to achieving results * Call customers to set and confirm appointments * Be accountable to achieve personal and store goals to achieve results * Capable of handling customer concerns / complaints if they arise, with tact and professionalism * Be reliable and punctual in attendance * Execute operational and procedural processes effectively and efficiently * Execute and maintain safety protocols established in our store policies and procedures * Standing and walking for extended periods of time, lifting, cleaning, organizing, some bending, occasional ladder climbing

## Qualifications

**What we need:**

* Polished retail customer service and selling skills with a genuine ability to understand patients' needs and put customers first (preferably with optical experience) * Passionate about retail, eyewear and takes initiative and needed action to drive sales * Able to use computer systems for sales, ordering, timekeeping and administrative purposes * A good communicator with the ability to positively interact with diverse customers and associates * A problem solver focused on continuous learning and open to feedback and improvement * Flexible scheduling, and able to work weekends and holidays, as well as special events * Able to meet the physical needs of the job

*Requisition ID:* 2021-7308

*# of Openings:* 1

*Brand:* JCPenney Optical

*Address:* 72900 Highway 111

*Category:* Retail

*Position Type:* Part Time

Keywords: U.S. Vision, Palm Desert , Optical Associate, Other , Palm Desert, California

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