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Patient Care Coordinator

Company: Spine and Sport Physical Therapy
Location: Palm Desert
Posted on: May 3, 2021

Job Description:

Seeking a motivated individual for a Patient Care Coordinator position in Palm Desert, CA at the front desk of a large outpatient orthopedic Physical Therapy practice, bi-lingual preferred (English/Spanish). This position focuses on caring for patients from the moment they first call or walk in the door, and serving as an important support system throughout a patient's course of therapy.

We are seeking someone who can provide compassion and exceptional customer service while managing the administrative aspects of the front office, multi-line phones and patient scheduling. Experience with medical insurances preferred. Full time position available with medical benefits, paid time off, 401K and a unique opportunity for employee profit sharing.

Position Title: Patient Care Coordinator

Department: Patient Care/Customer Service

Reports to: Patient Care Coordinator Manager, Clinic Director (Secondary)

Supervises: N/A

FLSA Status: Non-Exempt


The Patient Care Coordinator is responsible for providing exceptional customer service to patients, organization of the front desk administrative duties, and scheduling patient visits.


Patient Care Duties (70%)

  • Enhance the patient experience through all touchpoints;
  • Greet and check in patients upon arrival by following the intake procedure;
  • Communicate compassionately and professionally with all patients, referral sources, and fellow Spine & Sport associates;
  • Provide excellent customer service to all referral sources;
  • Monitor of new referrals and call to schedule daily;
  • Schedule patients' visits according to the frequency and duration according to the patient's Rx, authorization, or the Physical Therapist's recommendation;
  • Follow patient 'No Show' procedure;
  • Prepare and process medical records requests within 48 hours; and
  • Retrieve and process mail/faxes daily.

Administration (25%)

  • Ensure completion of the Front Office Success checklist daily;
  • Organize front office administrative processes;
  • Manage multi-line phones and retrieve/return voicemails throughout the day;
  • Update patients' electronic charts with all personal and case information, communication logs, and scan/upload patients' paper documents;
  • Collect and log copays/coinsurances for patient visits on date of service; and
  • Maintain up-to-date copies of all administrative forms.

Professional Development (5%)

  • Attend training and staff meetings as required by the clinic director and patient care coordinator manager; and
  • Attend business development events as requested and establish/maintain positive relationships with referral sources.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Prolonged periods of sitting, frequent use of phone and computer equipment;
  • Occasional standing, walking, bending, stooping, and reaching;
  • Requires manual and finger dexterity and eye-hand coordination, as well as vision and hearing within normal range;
  • Lifting up to 10 lbs.; and
  • Exposure to low to moderate noise level.


Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.


  • Required: High School Diploma or equivalent.
  • Preferred: Bachelor's degree in business administration, or in a related field.

CERTIFICATIONS, Licenses, and Registrations

  • None


  • Preferred: Two (2) years of customer service experience, preferably in the medical field.


  • Must exhibit a high level of confidentiality;
  • Able to work in a team environment;
  • Excellent written and oral communication skills;
  • Able to work effectively with people of all backgrounds;
  • Strong attention to detail;
  • Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines; and
  • Bilingual fluency in English and Spanish is preferred.


  • High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;
  • Working knowledge of all standard office equipment.

Keywords: Spine and Sport Physical Therapy, Palm Desert , Patient Care Coordinator, Other , Palm Desert, California

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