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Patient Care Coordinator

Company: Spine and Sport Physical Therapy
Location: Palm Desert
Posted on: May 3, 2021

Job Description:

Seeking a motivated individual for a Patient Care Coordinator position in Palm Desert, CA at the front desk of a large outpatient orthopedic Physical Therapy practice, bi-lingual preferred (English/Spanish). This position focuses on caring for patients from the moment they first call or walk in the door, and serving as an important support system throughout a patient's course of therapy.

We are seeking someone who can provide compassion and exceptional customer service while managing the administrative aspects of the front office, multi-line phones and patient scheduling. Experience with medical insurances preferred. Full time position available with medical benefits, paid time off, 401K and a unique opportunity for employee profit sharing.


Position Title: Patient Care Coordinator

Department: Patient Care/Customer Service

Reports to: Patient Care Coordinator Manager, Clinic Director (Secondary)

Supervises: N/A

FLSA Status: Non-Exempt

POSITION SUMMARY

The Patient Care Coordinator is responsible for providing exceptional customer service to patients, organization of the front desk administrative duties, and scheduling patient visits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Care Duties (70%)

  • Enhance the patient experience through all touchpoints;
  • Greet and check in patients upon arrival by following the intake procedure;
  • Communicate compassionately and professionally with all patients, referral sources, and fellow Spine & Sport associates;
  • Provide excellent customer service to all referral sources;
  • Monitor of new referrals and call to schedule daily;
  • Schedule patients' visits according to the frequency and duration according to the patient's Rx, authorization, or the Physical Therapist's recommendation;
  • Follow patient 'No Show' procedure;
  • Prepare and process medical records requests within 48 hours; and
  • Retrieve and process mail/faxes daily.

Administration (25%)

  • Ensure completion of the Front Office Success checklist daily;
  • Organize front office administrative processes;
  • Manage multi-line phones and retrieve/return voicemails throughout the day;
  • Update patients' electronic charts with all personal and case information, communication logs, and scan/upload patients' paper documents;
  • Collect and log copays/coinsurances for patient visits on date of service; and
  • Maintain up-to-date copies of all administrative forms.

Professional Development (5%)

  • Attend training and staff meetings as required by the clinic director and patient care coordinator manager; and
  • Attend business development events as requested and establish/maintain positive relationships with referral sources.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Prolonged periods of sitting, frequent use of phone and computer equipment;
  • Occasional standing, walking, bending, stooping, and reaching;
  • Requires manual and finger dexterity and eye-hand coordination, as well as vision and hearing within normal range;
  • Lifting up to 10 lbs.; and
  • Exposure to low to moderate noise level.

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION

  • Required: High School Diploma or equivalent.
  • Preferred: Bachelor's degree in business administration, or in a related field.

CERTIFICATIONS, Licenses, and Registrations

  • None

WORK EXPERIENCE

  • Preferred: Two (2) years of customer service experience, preferably in the medical field.

KEY SKILLS SET

  • Must exhibit a high level of confidentiality;
  • Able to work in a team environment;
  • Excellent written and oral communication skills;
  • Able to work effectively with people of all backgrounds;
  • Strong attention to detail;
  • Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines; and
  • Bilingual fluency in English and Spanish is preferred.

EQUIPMENT AND APPLICATIONS

  • High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;
  • Working knowledge of all standard office equipment.



Keywords: Spine and Sport Physical Therapy, Palm Desert , Patient Care Coordinator, Other , Palm Desert, California

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