Practice Manager
Company: Acuity Eye Group
Location: San Diego
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Description: SUMMARY : A
Practice manager is responsible for the daily operations of a
medical office or clinic, from managing staff to handling patient
interactions. Duties include assisting with the onboarding process
of new hires, providing training for staff, ensuring compliance
obligations are met and handling patient complaints and concerns
effectively. A Practice Manager also must demonstrate excellent
customer service, strong leadership and organizational skills.
Ensures Acuity physicians are satisfied; responds to and resolves
issues immediately. Develops team through effective leadership,
coaching, and mentoring. Responsible for managing the scheduling of
office staff to ensure the office has appropriate coverage.
Responsible for ensuring their team maintains an appropriate and
adequate clinical supply and inventory in the office, while
simultaneously remaining fiscally responsible. Supports and
champions Company Core Values, communication, practices, and
initiatives at their office location(s). ESSENTIAL FUNCTIONS: To
perform this job successfully, an individual must be able to
perform each essential function satisfactorily with or without
accommodation. The requirements listed below are representative,
but not all inclusive, of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
functions. Manages and oversees patient census for assigned office.
Monitors and adjusts clinic performance, patient flow, expenditures
and doctor schedules to ensure optimal staffing levels. Prepares
and controls the clinic budget aiming for minimum expenditure and
efficiency. Develops, implements, and maintains budgetary and
resource allocation plans. Participates in planning and
implementation of regional and company goals, programs and
objectives, personnel, resources and equipment/supplies. Partners
with DFO, Doctors and clinic staff to create an accountable
environment where patient care comes first. Organizes, manages and
coordinates all operational and administrative processes. Manages
support staff; organizes and oversees clinic schedules and
assignments to meet operational needs. Participates in Human
Resources related functions, including talent acquisition (e,g,
interviewing and selecting talent), talent management (e.g.
performance reviews, merit increases, disciplinary actions), and
timekeeping/attendance. Partners with HR as needed. Provides
effective leadership. Coaches, develops, mentors, evaluates, and
counsels staff. Delegate responsibilities to the best employees to
perform them while enforcing all policies, procedures, standards,
specifications, guidelines, training programs, and cultural values.
Resolve internal staff conflicts efficiently and to the mutual
benefit of those involved. Fosters team member engagement and
development of corporate culture. Leads daily huddles and at least
one office meeting per month to communicate updates and dialogue
with team. Ability to perform Front Office and Back Office duties
if needs arise to ensure smooth clinic operations. Works with the
Compliance Department to conduct required compliance audits for
office (monthly, quarterly, annually). Maintains strict compliance
with State, Federal and other regulations (e.g., OSHA, WC, HIPAA,
ADA, FEHA, DOL, HR policies and practices). Provides feedback
regarding specific tactics that change outcomes (including, but not
limited to, those of a financial nature, or those that are
patient-focused) so the rest of the organization can benefit.
Maintains an appropriate professional appearance and demeanor in
accordance with Company policies. Keep commitments and keep direct
supervisor informed of work progress, timetables, and issues.
Maintain strict compliance with State, Federal and other
regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and
practices). Other related duties or ad hoc reporting as assigned by
management. Requirements: REQUIRED : Bachelor’s Degree in
healthcare management, business, or related field; minimum 3-5
years of related work and staff management experience; or
equivalent combination of education and work experience.
Operational management knowledge of retail or medical offices and
best practices. DESIRABLE : Experience as an Office Manager and/or
experience in the Ophthalmic industry. Experience with electronic
practice management systems. CERTIFICATES/LICENSES/REGISTRATIONS:
Valid Driver’s License KNOWLEDGE/SKILLS/ABILITIES/TALENTS: Must
have thorough working knowledge of front office and back office
procedures and roles. Results Oriented (energetic self-starter;
sets realistic goals; meets commitments; persistent, prioritizes
daily to achieve results). Effective Team Builder
(Character/Integrity ; communicates openly; willingness to
confront; motivator/inspirer; educator/trainer, promotes learning;
effective assessor of talent; consistent) Customer Service Advocate
(flexible and adaptive; empathetic; passionate; ethical). Process
Focused Operator (data driven decision-maker; detailed; organized
and structured; comprehensive knowledge of all operational
processes; computer proficient). Financial Acumen (understands
profit drivers; utilizes metrics to manage; builds the financial
understanding of staff and clinicians; understands local market
drivers and competition. Influencer (active listener/observer of
behavior; builds trust with those requiring coaching; creates a
win/win need for change; tailors coaching style to the individual’s
needs; recognizes and celebrates improvement to sustain change).
Requires knowledge of training practices, technology applications,
and reporting systems; business correspondence and business
reporting techniques; and business principles. Knowledge of
Ophthalmology Clinic management and operations, as well as
knowledge of best practices. Ability to respond to common inquiries
from customers, staff, vendors, or other members of the community.
Ability to draw valid conclusions, apply sound judgment in making
decisions, and to make decisions under pressure. Ability to
interpret and apply policies and procedures. Must address others
professionally and respectfully by actions, words and deeds. Detail
oriented, organized, process focused, problem solver,
self-motivated proactive, customer service focused. Displays
independent judgment by willingness to make timely and accurate
decisions based on available information that is sometimes vague or
limited in nature. Ability to multitask effectively and work in a
fast paced and sometimes ambiguous environment, without
compromising quality of work. Ability to prioritize tasks and
projects with limited direction, while understanding and
contributing to the success of the clinic. WORK ENVIRONMENT: The
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. This is primarily an office classification.
Temperature conditions are controlled with limited direct exposure
to hazardous physical substances. The noise level in the work
environment is usually low to moderate. There is occasional
exposure to irate staff, vendors or patients. While performing the
duties of this job, the employee is regularly required to sit,
stand, walk, handle, or feel, reach with hands and arms, see, talk
and hear. The employee will frequently lift and/or carry reports,
records and other materials that typically weigh less than 20
pounds. The employee is occasionally required to stoop, kneel,
bend, or crouch. Finger dexterity is needed to access, enter, and
retrieve data using a computer keyboard, calculator, and other
standard office equipment. All of the information contained herein
reflect general details as necessary to describe the principal
functions of this classification, the level of knowledge and skill
typically required and the scope of responsibility, but should not
be considered an all-inclusive listing of work requirements.
Management reserves the rights to add, modify, change, or rescind
the duties and/or work assignments of all positions, without
advanced notice, and to make reasonable accommodations so that
qualified employees can perform the essential functions of the job.
Notwithstanding any of the foregoing described job
responsibilities, employee shall not engage in activities that
constitute the practice of ophthalmology as prohibited under
applicable law. Employee shall neither exercise control over nor
interfere with the clinician-patient relationship. Clinicians shall
have sole responsibility for all professional services provided to
patients.
Keywords: Acuity Eye Group, Palm Desert , Practice Manager, Human Resources , San Diego, California
