Account Manager II (Large Format Printing)
Company: Direct Edge
Location: Anaheim
Posted on: January 15, 2026
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Job Description:
Job Description Job Description Description: As an Account
Manager II at Direct Edge, your role is to foster and maintain
positive client relationships through various communication
channels, demonstrating exceptional written and verbal
communication skills. You will ensure transparent and open
communication both internally and externally, delivering top-notch
customer service by addressing inquiries in a quick and seamless
manner. Requirements: Essential Duties and Responsibilities
Develop, cultivate, and maintain positive relationships with
clients and prospects through various communication channels.
Exhibit exceptional written and verbal communication skills to
ensure clarity and professionalism in interactions with clients and
team members. Ensure continuous transparency and open communication
internally and externally throughout the job process to prevent any
confusion or unexpected situations for clients. Deliver
unparalleled customer service by addressing client inquiries and
concerns, within 20 minutes or less, while maintaining open lines
of communication. Effectively manage job quoting, production, and
delivery processes to align with client objectives and meet project
deadlines. Demonstrate the ability to swiftly and accurately
generate multiple quotes daily, consistently meeting clients'
requirements. Collaborate seamlessly with the production team,
ensuring streamlined job routing and meticulous project tracking
for ongoing initiatives. Manage the preparation and timely dispatch
of invoices, within 1 business day, to clients/customers, ensuring
accuracy and adherence to company policies and procedures. Maintain
and update Direct Edge’s existing print management system (PMS)
client repository while proactively coordinating with other account
managers to ensure seamless client communications during planned
and/or unforeseen absences. Work with the Operations team and/or
Senior Account Managers to brainstorm solutions as they relate to
printing equipment capabilities and constraints for clients and
employees. Act as the primary point of contact for clients and
prospects. Leverage available resources to address clients'
specific needs and requirements. Interact with vendors for quotes,
and purchases, and ensure timely and successful delivery of goods
and services. Showcase proficiency in handling and manipulating
prepress files, formats, and resolutions. Employ advanced knowledge
of printing equipment capabilities and constraints to optimize the
process, ensuring items are efficiently created while considering
limitations. Guide clients and prospects in selecting the best
materials, print, finishing, and shipping methods within their
budget and time constraints. Engage with external vendors and
liaise with representatives from Direct Edge's other facilities to
obtain price quotes, make purchases, and ensure the prompt and
successful delivery of goods and services. Qualifications –
Education, Experience, License/Certifications: High school diploma
or equivalent Bachelor's Degree / relevant post-secondary education
preferred 3 - 8 years of print experience plus 1 - 2 years of
customer relationship experience required Knowledge, Skills, and
Abilities: Ability to effectively convey technical information and
provide clear instructions to customers. Ability to handle various
customer scenarios with professionalism and adapt to changing
situations. Aptitude for creative problem-solving, finding
resolutions, and taking ownership of customer issues. Strong verbal
and written communication skills to interact effectively with
customers via phone and email. Active listening skills to
understand customer needs and provide accurate solutions promptly.
Expertise with printing processes including; offset lithography,
large and small format digital, screen printing, pad printing, dye
sublimation, etc. Ability to create print-ready file formats
including manipulating size, formats, and resolution. Highly
experienced in common office software applications (e.g., MS Word,
Excel, Outlook) to handle administrative tasks. Experience with
Adobe Suite (e.g., Illustrator, Photoshop, Dimension, InDesign,
Acrobat) Exceptional conflict management skills to handle delicate
customer situations with diplomacy and empathy. Experience in
managing customer complaints and turning them into opportunities
for improvement. Collaborative attitude to work seamlessly with
other team members and departments. Capability to handle multiple
customer interactions and inquiries simultaneously while remaining
composed. Strong attention to detail to ensure accurate order
processing and record-keeping. Ability to prioritize tasks
efficiently and manage time effectively in a fast-paced environment
Physical Requirements Mobility: Ability to remain seated at a desk
for extended periods, as well as frequent movement within the
office environment, including standing, walking, and occasional
bending or stooping. Manual Dexterity: Ability to use hands and
fingers for typing, handling paperwork, and operating office
equipment such as computers, telephones, and printers. Lifting:
Occasionally lift or move items weighing up to 15 pounds, such as
files, office supplies, or printed materials. Visual Requirements:
Sufficient visual acuity to read and interpret information on a
computer screen, printed materials, and job-related documents with
accuracy. Hearing and Communication: Ability to effectively hear
and communicate in person, over the phone, and through digital
channels, ensuring clear and professional interactions with clients
and team members. Adaptability: Ability to work in a fast-paced,
high-pressure environment while maintaining focus and
professionalism. Compensation: The base compensation range for this
exempt full-time position is $68,640 - $75,000 per year plus
benefits. Compensation ranges are determined by various factors,
including role, experience, and location. The pay range displayed
reflects the minimum and maximum target for new hire salaries for
this position. Within the range, actual individual compensation is
determined by various factors, including location, job-related
skills, experience, and relevant education or training.
Keywords: Direct Edge, Palm Desert , Account Manager II (Large Format Printing), Customer Service & Call Center , Anaheim, California
