Customer Success Trainee

Company: KSE Systems
Location: Fontana
Posted on: July 16, 2025

Job Description:

IMMEDIATE OPENING: Customer Success Trainee Wanted in San Bernardino, CA! Are you a people-person with a passion for helping others? We're looking for enthusiastic Customer Success Trainees to join our Indiana retail team! You'll be the first friendly face our customers see, guiding them through enrollment and making sure they have an amazing experience. If you're driven and love making a positive impression, we’d love to meet you! Here's what Customer Success Trainee get from day one: Competitive pay plus uncapped commissions Health Benefits Extensive employee wellness programs Industry-leading training programs As a Customer Success Trainees, you'll: Proactively engage with new customers, providing clear and concise answers to their questions while maintaining a friendly and approachable demeanor to ensure a seamless and positive enrollment experience. Actively listen to customer needs, offer personalized solutions, and demonstrate genuine care in every interaction, striving to exceed expectations and create lasting positive memories that strengthen customer loyalty. Anticipate customer needs, offer proactive assistance, and be willing to do whatever it takes to ensure complete satisfaction, even if it means stepping outside of typical responsibilities. Become a subject matter expert on the enrollment processes, policies, and common inquiries, enabling you to provide swift, accurate, and comprehensive assistance to customers, resolving their issues efficiently. Streamline the enrollment journey by clearly explaining steps, simplifying complex information, and utilizing efficient tools and processes to minimize customer effort and maximize their time. Proactively share updates on the latest plans, services, and promotional offers, ensuring customers have all the necessary information to make well-informed decisions that best suit their needs. Address customer issues with empathy and professionalism, actively listening to their concerns, de-escalating situations, and working diligently to find prompt and satisfactory resolutions, always maintaining a polite and respectful tone. Continuously learn and adapt to changes in products, services, and company policies, ensuring that all information provided to customers is consistently accurate, reliable, and current. Collaborate effectively with fellow Customer Success Trainees and other colleagues across different departments, sharing information and coordinating efforts to ensure that customer inquiries and issues are resolved comprehensively and without unnecessary transfers or delays.

Keywords: KSE Systems, Palm Desert , Customer Success Trainee, Customer Service & Call Center , Fontana, California